Shipping policy

Overview

At Dubaitradex, we aim to provide reliable and timely delivery to our customers across Pakistan. While we strive to maintain accurate stock availability on our website, occasional stock discrepancies may occur. In such cases, we will fulfill available items and inform you about any back-ordered products along with the available options.

Shipping Timeframes

Our goal is to process and dispatch all confirmed orders within 24 hours.

Estimated delivery time:
3–7 working days within Pakistan
Delivery timelines may vary depending on your location, product availability, and operational conditions.

Orders placed on Sundays or Pakistan public holidays will be processed and dispatched on the next working day. During peak seasons, promotions, or high-demand periods, deliveries may experience slight delays.

Order Confirmation

To ensure order accuracy and prevent fraudulent activities, our customer service team may contact you to confirm your order via call or SMS, particularly for first-time customers.

Order confirmation is necessary to proceed with dispatch.
Failure to confirm an order may result in delay or cancellation.

Adjustment of Delivery Address

Requests to modify the delivery address can be accommodated only before the order has been dispatched.
Once the order has been shipped, address changes will not be possible.

Cancellations

Once an order has been processed or dispatched, cancellations cannot be accommodated.
If you wish to cancel before dispatch, please contact us immediately. Otherwise, kindly refer to our Refund Policy for further guidance.

Delivery Time Exceeded

If your order exceeds the estimated delivery timeframe, please contact us so we can initiate an investigation with our logistics partner and provide you with an update.

National Holidays & Warehouse Operations

Our warehouse operates Monday to Saturday during regular business hours, excluding Pakistan national holidays.
On public holidays, the warehouse remains closed; however, we take measures to minimize shipment delays during these periods.

Parcels Damaged in Transit

If you receive a parcel that appears damaged during transit, we strongly recommend:

  • Refusing the parcel at the time of delivery (if possible)

  • Contacting our customer support team immediately

If the parcel is delivered in your absence and damage is discovered later, please notify us promptly for further assistance.

Items Out of Stock

If an item in your order becomes unavailable:

  • Dispatch will be temporarily held until the item is restocked

  • Available items in your order will be reserved during this period

  • If restocking is delayed, we will contact you with alternative options

Procedure for Damaged Packages During Transit

Once the courier completes their investigation and confirms the claim, we will initiate a replacement or refund as per our policy.

Procedure for Misplaced Packages in Transit

If a package is confirmed lost after courier investigation, we will proceed with a replacement or full refund based on item availability and customer preference.

Contact Us

For any questions or assistance regarding our Shipping Policy, please contact us:

📧 Email: dubaitradex457@gmail.com

🌐 Website: Dubaitradex